“Dear Anna, thank you for helping me to get through the process of acquiring the permanent residency visa for Australia in such a short and planned manner. After speaking to you on first occasion and expressing my intentions and emergency of my case, you were very prompt and clear about the process and documents needed. I also appreciate that you were in constant contact with my previous employers to get job references, which I would have struggled to get due to the busy nature of working in a GP surgery. Because of your in depth knowledge of Australian immigration system, made the process smooth and less anxious due to your constant reassurance as time was the import factor in my case due to age restrictions to support my needed point to get permanent residency. Your prompt, reassuring and knowledgeable responses have made a significant impact on my stress level! I am sorry I didn’t get the pleasure of meeting you personally, but our initial phone conversation at least reinforced my gut feelings after researching your firm on the Internet. While I realise that you may not often get to view the whole picture of your clients I wanted you to know that the services you have provided have allowed me to focus on other issues. Best Wishes, Sanjay.”
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